Privacy Policy
Last updated: May 2026
This policy explains how OHNE Athleisure (“we”, “us”, “our”) collects and uses personal information when you visit https://gracefulcaregiver.com, create an account, shop with us, or contact our team.
1. Who we are
OHNE Athleisure operates this online store. For privacy enquiries, email privacy@ohneathleisure.co.uk or write to us at the address provided on our Contact page.
2. Information we collect
Depending on how you use the site, we may collect:
- Account details: name, email address, phone (optional), and password (stored in encrypted form).
- Order details: shipping address, order contents, order history, and email used for confirmation.
- Newsletter: email address if you subscribe in the footer or elsewhere on the site.
- Sign-in with Google: if you choose Google login, we receive your Google account ID, email, and name from Google in line with their policies.
- Technical data: IP address, browser type, device information, and cookies needed for the cart, login session, and security (see section 7).
- Communications: messages you send via contact forms or email.
We do not intentionally collect payment card numbers on this website. If payment is taken outside the site (for example by bank transfer or a link we send you), that processing is handled under the relevant provider’s terms.
3. How we use your information
We use personal data to:
- Process and fulfil orders, including shipping updates and customer support.
- Manage your account and verify your email address when required.
- Send transactional emails (order confirmations, password reset, verification links).
- Send marketing emails only where you have opted in to our newsletter; you can unsubscribe at any time.
- Improve the website, prevent fraud, and keep the platform secure.
- Comply with legal and accounting obligations.
We do not sell your personal information to third parties.
4. Legal bases (UK / GDPR)
Where UK GDPR applies, we rely on:
- Contract — to process orders and provide account services you request.
- Legitimate interests — to operate and improve the store, prevent misuse, and support customers (balanced against your rights).
- Consent — for newsletter marketing and optional cookies where consent is required.
- Legal obligation — where we must retain records for tax or regulatory purposes.
5. Sharing your information
We may share data with trusted service providers who help us run the business, such as:
- Website hosting and email delivery providers.
- Shipping and logistics partners (name, address, and order details only as needed).
- Google, if you use “Continue with Google” to sign in.
These providers may process data in the UK or abroad. Where required, we use appropriate safeguards (such as standard contractual clauses) for international transfers.
We may also disclose information if required by law or to protect our rights, users, or the public.
6. How long we keep data
- Orders: typically up to 7 years for accounting and dispute purposes.
- Account: while your account is active, then deleted or anonymised within a reasonable period after closure.
- Newsletter: until you unsubscribe or ask us to delete your details.
- Marketing consent records: as long as needed to demonstrate compliance.
7. Cookies & similar technologies
We use essential cookies and similar technologies for the shopping cart, secure login, and site security. These are necessary for the site to function and do not require consent in many jurisdictions.
If we add optional analytics or marketing cookies in future, we will update this policy and, where required, ask for your consent before they are set.
8. Security
We use reasonable technical and organisational measures to protect your information, including HTTPS, access controls, and hashed passwords. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
9. Your rights
Depending on where you live, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Withdraw marketing consent at any time.
- Data portability, where applicable.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local regulator.
To exercise your rights, email privacy@ohneathleisure.co.uk. We may need to verify your identity before responding. You can also update profile details in My Account when signed in.
10. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be highlighted on the website or by email where appropriate.
12. Contact
Questions about privacy: privacy@ohneathleisure.co.uk
General support: hello@ohneathleisure.co.uk